Terms of service

Social Horde Terms and Conditions

Last Updated: 9 February 2025

These Terms and Conditions (“Terms”) govern your use of the Social Horde website (the “Site”) and the purchase of our products and services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. Introduction and Acceptance of Terms

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all users, visitors, and customers of Social Horde.

2. Definitions

For the purposes of these Terms, the following definitions apply:

  • “Social Horde,” “we,” “us,” “our”: Refers to the online shop and business entity operating the Site.
  • “User”: Any individual who accesses or uses the Site.
  • “Customer”: A user who purchases products or services from our Site.
  • “Products”: The items offered for sale on our Site.
  • “Services”: Any services provided by Social Horde through the Site, including but not limited to customer support, product customization, and related activities.

3. Eligibility

  • Age Requirement: You must be at least 18 years old to use our Site. If you are under 18, you must have the consent of your parent or legal guardian to use our Site.
  • Legal Capacity: By using the Site, you represent that you have the legal capacity to enter into these Terms and to comply with them.

4. User Accounts and Registration

  • Account Responsibility: If you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Security: You agree to immediately notify Social Horde of any unauthorized use or suspected breach of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

5. Product Information and Ordering

  • Product Presentation: We strive to display accurate product descriptions, images, and prices. However, we do not warrant that such information is error-free, complete, or current.
  • Ordering Process: Placing an order on our Site constitutes an offer to purchase the products under these Terms. We reserve the right to accept or decline any order at our discretion. In the event of any errors or omissions in product or pricing information, we reserve the right to correct them and notify you of any necessary adjustments.

6. Pricing, Payment, and Taxes

  • Pricing: All prices are quoted in South African Rand (ZAR) unless otherwise stated. Prices are subject to change without prior notice.
  • Payment Methods: We accept various payment methods as indicated on the Site. You agree to pay all charges incurred by you in connection with your order, including applicable taxes, as required by South African law.
  • Taxes and Charges: All applicable taxes and additional charges are included in the final price unless otherwise specified.

7. Shipping and Delivery

  • Geographical Scope: We currently offer shipping and delivery services within Gauteng only.
  • Delivery Timeframes and Costs: Information regarding shipping methods, estimated delivery timeframes, and associated costs will be provided during the checkout process. Delivery dates provided are estimates and may be subject to delays.
  • Risk of Loss: Ownership and risk of loss for the products pass to you upon delivery of the products to the shipping carrier.

8. Returns, Refunds, and Cancellations

  • Returns and Refunds: Please refer to our Refund Policy for detailed instructions and conditions regarding returns, refunds, and cancellations. All products must be returned in their original condition, and certain deductions (as outlined in our Refund Policy) may apply.
  • Order Cancellations: Orders may be cancelled in accordance with our cancellation procedures detailed on the Site. Once an order has been processed and dispatched, cancellations may not be possible.

9. Intellectual Property

  • Ownership: All content on the Site, including text, graphics, logos, images, and software, is the property of Social Horde or its licensors and is protected by South African copyright and intellectual property laws.
  • Restrictions: You may not copy, reproduce, modify, distribute, or create derivative works from any content on our Site without our express written permission.

10. Limitation of Liability and Disclaimers

  • Disclaimer of Warranties: The Site and all products and services are provided “as is” without any warranties, express or implied. We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
  • Limitation of Liability: To the fullest extent permitted by law, Social Horde shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased, including any damages related to product performance, website errors, or service interruptions. Our total liability in any case shall not exceed the amount paid by you for the relevant product or service.
  • Electronic Transactions: By using our Site, you acknowledge and agree that all transactions are conducted electronically, and you consent to receive electronic communications regarding your order and these Terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Social Horde, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the Site, your violation of these Terms, or your infringement of any rights of any third party.

12. Dispute Resolution and Governing Law

  • Dispute Resolution: Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good faith negotiations. If a resolution cannot be reached, disputes will be resolved by mediation or arbitration in accordance with South African law.
  • Governing Law: These Terms are governed by and construed in accordance with the laws of South Africa. You agree to submit to the exclusive jurisdiction of the courts in Gauteng, South Africa, for any disputes arising under these Terms.

13. Privacy and Data Protection

  • Data Collection and Use: We collect, use, store, and protect your personal data in accordance with our Privacy Policy and applicable South African data protection laws. By using our Site, you consent to the collection and use of your personal data as described in our Privacy Policy.
  • Data Security: We implement reasonable security measures to protect your data, but we cannot guarantee absolute security.

14. Modifications to the Terms

Social Horde reserves the right to modify or update these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our Site and, if necessary, via direct communication. Your continued use of the Site after such modifications constitutes your acceptance of the updated Terms.

15. Force Majeure

Social Horde shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, or other force majeure events.

16. Consumer Protection

Nothing in these Terms shall be construed as limiting your statutory rights as a consumer under South African consumer protection laws. If any provision of these Terms is deemed unenforceable, it shall not affect the enforceability of the remaining provisions.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

  • Email: warren@socialhoardeza.com
  • Telephone: 0745025950