Refund policy

Social Horde Refund Policy

Last Updated: 17 April 2025

This Refund Policy (“Policy”) sets forth the terms and conditions under which Social Horde (“the Company”), located in Gauteng, South Africa, shall process refunds for products purchased from us. This Policy is designed to comply with the Consumer Protection Act, 2008 (“CPA”) and all applicable South African laws, including those specific to Gauteng.

  1. Eligibility for Refund
    1.1. Timeframe: Customers must submit a refund request within 14 days from the date of purchase.
    1.2. Return Condition: To be eligible for a refund, the product must be returned in the same condition as received, including all original packaging, labels, tags, and accessories. Products that have been altered, damaged, or exhibit signs of excessive use beyond inspection may be refused a refund or subject to a reduction in the refund amount.
  2. Refund Request Process
    2.1. Submission: All refund requests must be submitted in writing via our designated customer service email or postal address. The request must include:
    • The order number and proof of purchase.
    • A detailed explanation of the reason for the refund.
      2.2. Return Instructions: Upon receipt of your refund request, the Company will provide you with instructions for returning the product.
      2.3. Inspection: Once the returned product is received, it will be inspected to confirm that it is in its original condition as received. Failure to meet these conditions may result in the denial of the refund or a reduction in the refund amount.
  3. Refund Calculation and Deductions
    3.1. Deduction for Fabric and Labour: Upon successful inspection of the returned product, the Company will process a refund to the original payment method. The Company shall retain 30% of the total purchase price to cover the fabric and labour costs incurred during manufacturing.
    3.2. Calculation:

Refund Amount=Total Purchase Price−(30%×Total Purchase Price)\text{Refund Amount} = \text{Total Purchase Price} - (30\% \times \text{Total Purchase Price})Refund Amount=Total Purchase Price−(30%×Total Purchase Price)

This deduction is fixed, non-negotiable, and applies per product returned under this Policy.

  1. Processing Time
    Approved refunds shall be processed and credited to the customer’s original method of payment within 15 business working days from the date the returned product is received and inspected.
  2. Additional Provisions
    5.1. Non-Applicability: This Policy does not apply to products that are returned in conditions other than those in which they were received.
    5.2. Statutory Rights: Nothing in this Policy is intended to limit or exclude any statutory rights provided to consumers under the CPA or other applicable South African law. In the event of any conflict, the consumer’s statutory rights shall prevail.
    5.3. No Loopholes: This Policy is intended to be clear, comprehensive, and final. Any attempts to circumvent or interpret the terms herein in a manner inconsistent with the spirit of this Policy and applicable law will not be recognized.
  3. Contact Information
    For any questions, concerns, or to initiate a refund request, please contact our Customer Service Department at:
    Email: warren@socialhoardeza.com
    Postal Address: 112 North Road Sandton
    Telephone: 074 502 5950
  4. Amendments
    The Company reserves the right to amend this Policy from time to time to comply with legal requirements or to reflect changes in our business practices. Customers will be notified of significant changes via our website and/or through direct communication.

By purchasing from Social Horde, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this Policy, please contact us immediately.